CNTA To Conduct Chinese Hotel Quality Inspections
The China National Tourism Administration (CNTA) has just promulgated a new set of rules called the Hotel Star-Grade Investigation Criteria.
According to the criteria, an inspector who is specialized in hotel service will be sent occasionally to check and investigate star-grade hotels' quality to ensure that they are providing the appropriate service corresponding to their grade. The inspector will stay anonymously in the hotel in the name of an ordinary guest.
The new criteria say that those star-grade hotels that are found not providing corresponding services will be degraded or revoked of their star qualification.
The criteria will serve as a complement to the current regulations regarding star-grade hotel review and checking.
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Christophe Lajus, the general manager of Crowne Plaza Fudan Shanghai, and members of the hotel management team visited Yangpu Social Welfare Institution to celebrate the Mid-autumn Festival together with the senior citizens resident there. A gift of homemade mooncakes was presented to the senior citizens on behalf of the hotel.
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