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Consumers Complain About Acer's After-Sales Service
August 24, 2006 |
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| Category: News
Local media report that two Chinese consumers are created waves with complaints about unsatisfactory after-sales service they received from Acer.
One of the consumers, surnamed Qin, said that when his Acer laptop computer did not work properly, he called Acer's after-sales hotline offered on the maintenance card, but was told that the number did not exist. Later he learned that it was because Acer had relocated its after-sales department and only placed the telephone number changes on its website.
The other consumer, surnamed Ma, complained that his Acer mouse did not work well, but when he went to repair it at Acer, he was told by the after-sales department that they were not responsible for repairing it because he did not have a maintenance registration for the device.
According to the local media reports, Acer's PR Department has also given ambiguous replies when consumers consulted them about solutions, although they promise that they will try to provide a satisfactory answer within a short amount of time.
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