The China National Tourism Administration (CNTA) has just promulgated a new set of rules called the Hotel Star-Grade Investigation Criteria.
According to the criteria, an inspector who is specialized in hotel service will be sent occasionally to check and investigate star-grade hotels' quality to ensure that they are providing the appropriate service corresponding to their grade. The inspector will stay anonymously in the hotel in the name of an ordinary guest.
The new criteria say that those star-grade hotels that are found not providing corresponding services will be degraded or revoked of their star qualification.
The criteria will serve as a complement to the current regulations regarding star-grade hotel review and checking.
