Online Businesses Promise Quicker Response To Consumer Complaints

March 17, 2008 | Print | Email Email | Comments | Category: Consumer


    To celebrate World Consumer Rights Day on March 15, Chinese consumer's online shopping rights have been further protected with a pledge by 132 online shopping malls in China.

    The 132 online shopping service providers include Dangdang.com and eBay Eachnet and they have jointly signed the "Pledge Letter on Online Retailing Credit Operation", which is an important part of the Beijing Online Retailing Credit Operation during 2008 Olympics Year initiated between the websites and Beijing E-commerce Association.

    The 132 websites promised that they will review consumers' complaints 24 hours a day, seven days a week with email and at least eight hours a day, five days a week by other manual means. In addition, they will respond to consumers' complaints within two hours after they receive them during working hours and no more than 24 hours during non-working hours.

    Find more stories about: , , , , , ,

    Rate this page: 1 Star2 Stars3 Stars4 Stars5 Stars

    Loading ... Loading ...
    Related News:
  • Taobao.com Launches E-commerce Rights Protection Platform
  • Chinese Websites Form Online Rights Protection Alliance
  • Taobao Accused By Chinese Anti-counterfeit Pioneer
  • Consumers Threaten Lawsuit For Incorrect Computer Configuration
  • Beijing Consumer Hotlines Will Be Unified
  • International Consumer's Day: New Chinese Fund To Benefit Shoppers
  • Mobile Phone Quality Top Complaint In Shanghai
  • China Consumer Body Publishes Mobile Phone Complaints Stats
  • Travel Companies Promise To Increase Tourist Satisfaction
  • Wuhan Initiates Consumer-Friendly Plasma Screen Rule



    • 2 Responses to “Online Businesses Promise Quicker Response To Consumer Complaints”

    1. By ABBAS SHAH – March 3rd, 2011 at 6:50 pm

      Dear

      I MR SHABBAR HUSSAIN SHAH of HAS TRADERS, KARACHI PAKISTAN.
      We place an order of Ball Bearing an get Proforma invoice (PI. BRD 20110127001) Date: 27-01-11 fromSHIJIAZHAUNGBEARING TECHNOLOGY CO., LTD add: 01-1202 room # 17 building zhefung International garden zhufeng street,Shijiazhaung city, hebei province China. Ph: 0086-0311-67665429.
      We send 100% advance as per proforma invoice to contact person lady Ms Amy 0086-1378498625 working in above noted Company
      As two weeks gone, when we contact her no position reply from other side.As we contact other person for help & get information that company is cheater.
      Kindly help as I have to receiver my amount from them or contact the said company personally.
      China, Pakistan relation as you know are very good have the said company cheat us, as such company cheating how we do business with china.

      Thanks
      Best Regards.

      H.A.S TRADERS
      27, 3rd FLOOR, BANK ARCADE,
      SERAI ROAD,KARACHI-74000-PAKISTAN.
      CELL +92-321-2834815.

    2. By Geoff – April 27th, 2011 at 2:28 am

      In september of 2010 I purchased 2 Guitar Amplifiers a gt15hm and a Uranus 5hm from KLDGUITAR /Kailing electric
      The cost with shipping was about $460. Took a long time to receive them . They look good!
      But build quality was poor, Switch fell out and I had to do the tech work to replace it. Then the tubes burnt up and nearly caused a fire also burnt out the output transformer (cheap tube socket caused a short), that was one amp the other had a problem in the causing the Volume level to swell then retard. Was told they would send a new printed circut board. They never did. Terrible and unusable, . KLD for months promised to send parts, always not available, 108

    Leave A Comment:



    Inside ChinaCSR.com