China's Consumer Rights Protection Law, which has been in place for 15 years, will soon undergo a major amendment.

According to Liu Junhai, the vice director of China Consumers' Association, the scope of application of consumer rights will be further expanded to include both tangible and intangible goods. In addition, a product recall system will be established and a cooling-down period, during which consumers can change their minds, must be arranged for three classes of product in addition to the government's audit of format consumption contracts.

Liu said that the amendment aims to expand the scope of consumers' rights. He stated that the new version of the law would include life-style consumption, development consumption, entertainment consumption, and luxury products consumption. He said that the cooling-down period must be provided for three classes of goods, including online transactions, prepaid items, and high ticket items involving a large expenditure such as cars and houses.

Liu believes that setting up a cooling-down period and a product recall system are both strategic measures to improve a company's competitiveness.

Liu also stated that the new version of the consumer protection law would extend the punishment for advertisement fraud.

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1. By Biju Chacko – October 16th, 2009 at 10:24 pm

   I am trying to seek help from anyone in China to report fraudulent online activity for which I was a victim. Could anyone help me in this matter on how to proceed further.
   I will give all the details at that time. I have the website details and Bank Acct number of the person involved.

   Thanks and regards
   Biju Chacko

2. By chris – October 28th, 2009 at 9:59 am

   I would like to speak with you. I know someone with the same situation, maybe worse than your's.

3. By Rex – September 21st, 2010 at 7:40 am

   I am trying to seek help as well in China to report an Online Shopping Site that refused to give me a full refund even if I am still within the 30 days return policy period and online trader sending out what appears to be false and misleading information and even threaten the customer not to get their refund if they prefer to return the item back.

   I have all the details and I wanted to know how to file a complain so necessary action can be done, could anyone help me in this issue?

4. By Dora – November 14th, 2010 at 4:40 am

   I am trying to seek help from anyone in China to report fraud online activity for which I was a victim. Could anyone help me in this matter on how to proceed further.

   I will give all the details. I have the website details and Bank Acct number of the person involved.

   Please, please, please do help me on this. It is so sad that i have to deal with this situation as i am having customer that wanted back their money.

   Thanks and regards
   Dora Al-Hindwan

5. By Linda Parker – November 29th, 2010 at 8:25 pm

   How do I get compensation from Daqin Terracotta & Lacquer Furniture Art Factory In Xian, who have seen photos of a Lacquer Jewellery Chest which has many defects and the art work is not of the colour ordered. They did agree to pay 50% compensation but after 10 weeks of correspondence they now refuse to answer my e-mails and have not paid the compensation.
   I live in the U.K. I would like a police in Xian e-mail address.

6. By BOrini – March 27th, 2011 at 6:54 pm

   i want to report fraud online site:
   topdealmart.com which is now become hotdealmart.com

   i get from that site agift to my little sis. and i promise ill set it for her but i lost my money. need help please
   how to stop these thieves ???

7. By Wael Burahamah – April 25th, 2011 at 2:24 pm

   I want to report fraud online site:
   hotdealmart.com

   I get from that site agift to my son . and i promise ill set it for him but i lost my money (1058$)ipad2 & iphone4. need help please
   how to stop these thieves ???

8. By Lars – April 26th, 2011 at 2:56 pm

   I would also like to report hotdealmart.com for fraud.
   The site is now "gone" and they do not reply on mail anymore. I have paid for products and they promised them within 2 weeks, after that they did not replay on mails anymore.
   I need help to go after them and claim my money back. I have all necessary documentation

9. By Martin – June 8th, 2011 at 7:06 pm

   I would raise a claim against Umibuy, a wholesale internet shop from Shenzhen,
   Address: B502, No.6, Lane 9, Shangsha Longqiu Village, Futian District
   City: Shenzhen
   Province: Guangdong
   Country: China
   Postcode: 518000
   Phone: 15817420740
   Responsible person: Mr. Junhui Sun

   Explanation:
   They send me a wrong type of tablet PC and even that didn't function well.
   After long correspondence, we agree about substitute and they ask me to send Tablet PC back.
   I have sent back the item (as agreed) back to Umibuy on March 10. They didn't want to confirm receiving of shipment, and they didn’t' send me back the agreed substitute, therefore I have asked our Post to start the Inquiry. Now I have The Post Inquiry document, which shows with no doubt, that they have received the package on March 25.
   I have sent a copy of this document to Umibuy, and I have asked to send me the agreed substitute, but since that, they are not answering to my e-mails.
   I find out that they are also not paying social security for their employees; therefore many girls (with degree in English language) recently left this company.
   If you need additional information or documents, please contact me.
   If there is still some integrity in China I woulld expect help.

10. By Janaki – September 9th, 2011 at 8:42 am

    Hi,

    I ordered a blackberry from a chinese website. and also paid through western union abt 2.5 months back. but since then i have been getting different reasons from them for not sending the item. can someone tell me which is the consumer court in china. i would like to file a complaint against those cheaters.

    i will share the details of payment and conversations if needed

    thank you

11. By Janaki – September 9th, 2011 at 8:43 am

    The fraudulent website is starbuysell.com and amplegoods.com.
    the same people have opened up 2 sites to cheat people of their money

12. By gaby – December 22nd, 2011 at 5:14 pm

    i purchased a louise vouitton bag from the net for $186. the site was a fraud which claimed it was genuine and that it comes direct from the supplier in the US. When i received the bag it was a fake and mind you made of PLASTIC!!I asked for my money back and even agreed to pay for the shipping both ways, They are not responding to me now and its WAR!! The site is loiuse vuittonoutletau

13. By Tim – January 10th, 2012 at 11:06 am

    I bought what was suppose to be a Malata T9 tablet from Chinaecarts.com Dec. 8th. They sent a knock off no name tablet that did not have the specs or performance. Paid a premium for the tablet. Can not get any response from them. They are owned by KANG HUA of SHENZHEN,CHINA

14. By Thomas Taglicht – January 11th, 2012 at 5:33 pm

    We have bought a terra-cota qin warrior at DAQIN TERRA-COTTA & LAQUER FURNITURE ART FACTORY on 15 October 2011. We signed a sales contract that mentions delivery to final destination. We payed for that delivery RMB 2000.- (us$ 316).
    Now that the item is near to arrive, we received a landing bill stating that the port costs are at the customers account. It is US$ 300.-, the half of the price of the bought item.
    What ca be done?
    What is true is that on the contract there is only a statement that says "final destination" and the cost for that.
    It is not mentioned that the port costs are included but nor that they are not.
    In other words, an ordinary Chinese scam.
    Any ideas what to do?
    Thanks.

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