Following complaints from users and the resulting investigations made by its provincial affiliates, China Mobile recently punished five mobile phone games service providers and seven wireless music service providers to which it offers network access.

The five mobile phone games service providers are reported to be MNC, Guangzhou Dongyi Information Technology Company, Beijing Dongfang Huiqun Technology Development Company, Beijing Astrolink Company, and Suiqu (Beijing) Technology Company. Allegations against these companies include using the charging code allocated by China Mobile for other services and violating China Mobile's games service management rules. So far, China Mobile has punished these companies by deducting their credit points and ordering the worst violators to suspend their business activities.

The seven infringing wireless music service providers are reported to be Shenzhen Guotou Yingxun Technology Company, Shenzhen Dynamic Wireless Network Technology Company, Beijing Qiankun Shengshi Culture Company, Hanghzou Xuancai Culture and Art Planning Company, Zhengdong Music and Entertainment Consulting (Beijing) Company, Beijing Aiyue Space Culture Company, and Sichuan Konggu Echo Culture Company. The first four companies were accused of providing content with disputed copyright and the other three were criticized for failing to offer marketing resources to their partners. These parties have all been punished by having their credit points deducted.

In its 2009 Corporate Social Responsibility Report China Mobile included its responsibility "to promote information development to benefit the people".

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