Three major IT companies — Apple, HP, and Dell — are conducting an investigation into the working conditions of Foxconn following a series of suicides happened in the Shenzhen factory of this Taiwan-based electronics manufacturer.

After China's CCTV exposed customer dissatisfaction over the quality and after-sales service of U.S.-based Hewlett-Packard laptop computer products on March 15,2010, World Consumer Rights Day, HP has now apologized to its customers and promised to resolve the service problems within 30 days.

More than 170 consumers from China have jointly filed an appeal, requesting the General Administration of Quality Supervision, Inspection and Quarantine of China to conduct an investigation on the laptop computers made by HP and ordering the company to recall all of its substandard laptop products.

HP has announced a voluntary recall and replacement program for the battery packs used in certain types of HP notebooks.

China-based Ninestar Image Company has acknowledged it has infringed of patents held by HP for inkjet cartridges and reached a settlement with HP.

HP and Foxconn have announced that they will expand the recycling of e-waste in China.

After the U.S.-based National Labor Committee published a report critical of technology companies' operations in China, the Electronic Industry Citizenship Coalition says it will now conduct an investigation.