China National Tourism Administration says that its tourism departments at various levels in the country had received 11,570 total complaints about travel in 2006, and increase of 49.03% from 2005.
CNTA says they had already handled 10,465 of those cases.
There were four main categories of travel complaints in 2006. First, 61.62% of the complaints were made against travel agencies, including complaints about low reception standards, delays or route changes and irresponsible tour guides.
Second, complaints for outbound trips, particularly those for Hong Kong, Southeast Asia and European trips, increased dramatically by 77.62%.
Third, complaints for travel shopping greatly increased, with 199 cases more than that of the previous year, increasing by 174.56%. Finally, there were more complaints from senior tourists in 2006, who complained about facilities and poor planning for their needs.
