This week the Civil Aviation Administration of China (CAAC) released a report regarding problems in China's aviation industry in the third quarter of the year.
The report shows that Air China received the most complaints during this period.
CAAC's report is based on three indices, namely, irregular flights, incorrect luggage transfer and passenger complaints.
Of the three indicies, Air China ranked first on both irregular flights and passenger complaints, which numbered 13511 and 35, respectively.
The report also says in the third quarter, 80.29% of China's flights ran on-time; the rate for luggage transfer mistakes was 2.04 per 10000; and for passenger complaints the rate was 0.025 per 10000.
