{"id":6093,"date":"2009-09-07T16:31:40","date_gmt":"2009-09-07T08:31:40","guid":{"rendered":"http:\/\/www.chinanewswire.com\/?p=1161"},"modified":"2009-09-07T16:31:40","modified_gmt":"2009-09-07T08:31:40","slug":"improving-the-customer-experience-at-2009-call-center-excellence-congress-in-shanghai","status":"publish","type":"post","link":"https:\/\/www.chinacsr.com\/en\/2009\/09\/07\/6093-improving-the-customer-experience-at-2009-call-center-excellence-congress-in-shanghai\/","title":{"rendered":"Improving the Customer Experience at 2009 Call Center Excellence Congress in Shanghai"},"content":{"rendered":"<p><!--dateline-->Shanghai, China (September 07, 2009) \/ChinaNewswire.com\/ &#8212; <!--\/dateline--> <!--body-->Embracing the theme of Leveraging Measurements and Technology To Drive Performance And Improve The Customer Experience, 2009 Call Center Excellence Congress will be held on December 8th-9th, Shanghai. The honorary speakers and executives from leading call centers will share their thoughts and business cases with you.<\/p>\n<p>2009 Call Center Excellence Congress will invite over 150 call center executives of financial, manufacturing, E-business industries from local and multi-national corporations and government facilities. All these delegates will exchange their experience and thoughts to solve their shared concerns. Meanwhile, in 2009 Call Center Excellence Congress there will be a stream for the financial industries so that those shared questions will be better discussed and solved.<\/p>\n<p>Speakers are Customer Service and Call Center Leaders From IBM, Mecox Lane, Shanghai Telecom Better-in Information, IKEA, ICBC, Newegg Trading China, Miscrosoft, Agricultural Bank of China, Newegg Trading (China) CO., LTD, Microsoft, ABIC, CPIC, Poptvshop, Tencent&#8230;etc.<\/p>\n<p>The topics are including:<br \/>\n&#8211; Performance assessment on Call Center<br \/>\n&#8211; Establishing Process Improvements to Reduce Cost and Minimize risks<br \/>\n&#8211; Digging deeper into the Database and Employing CRM to Make Precise Marketing<br \/>\n&#8211; Call center industry trends in the near future<br \/>\n&#8211; Employing new technology in E-business to provide clients more conveniences<br \/>\n&#8211; Employing CRM to Boost Agent Productivity and the Customer Experience<br \/>\n&#8211; On the Premise of Clients'Satisfaction, how to Avoid the Risk-CPIC<br \/>\n&#8211; DIALOGUE &#8212; Requirements for a successful CRM in company<br \/>\n&#8211; DIALOGUE &#8212; looking for the balance<\/p>\n<p>For more information, please visit <a href=\"http:\/\/www.callcentercongress.com\/index_en.html\">http:\/\/www.callcentercongress.com\/index_en.html<\/a><br \/>\n<!--\/body--><\/p>\n<h5>CONTACT INFORMATION<\/h5>\n<ul>\n<li><!--contact-->Fanny Wang<br \/>\nTel: 8621-51720126<br \/>\nOnline Registration: <a href=\"http:\/\/www.callcentercongress.com\/index_en.html\">http:\/\/www.callcentercongress.com\/index_en.html<\/a><!--\/contact--><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Shanghai, China (September 07, 2009) \/ChinaNewswire.com\/ &#8212;  Embracing the theme of Leveraging Measurements and Technology To Drive Performance And Improve The Customer Experience, 2009 Call Center Excellence Congress will be held on December 8th-9th, Shanghai. The honorary speakers and executives from leading call centers will share their thoughts and business cases with you.<br \/>\n2009 Call [&#8230;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3301],"tags":[],"class_list":["post-6093","post","type-post","status-publish","format-standard","hentry","category-press-releases"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Improving the Customer Experience at 2009 Call Center Excellence Congress in Shanghai - ChinaCSR.com - Corporate Social Responsibility (CSR), Business Intelligence, and Sustainability News for China<\/title>\n<meta name=\"description\" content=\"Shanghai, China (September 07, 2009) \/ChinaNewswire.com\/ &#8212; Embracing the theme of Leveraging Measurements and Technology To Drive Performance And Improve The Customer Experience, 2009 Call Center Excellence Congress will be held on December 8th-9th, Shanghai. 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