{"id":677,"date":"2006-08-24T07:00:29","date_gmt":"2006-08-23T23:00:29","guid":{"rendered":"http:\/\/www.chinacsr.com\/2006\/08\/24\/consumers-complain-about-acers-after-sales-service\/"},"modified":"2006-08-24T07:00:29","modified_gmt":"2006-08-23T23:00:29","slug":"consumers-complain-about-acers-after-sales-service","status":"publish","type":"post","link":"https:\/\/www.chinacsr.com\/en\/2006\/08\/24\/677-consumers-complain-about-acers-after-sales-service\/","title":{"rendered":"Consumers Complain About Acer's After-Sales Service"},"content":{"rendered":"

Local media report that two Chinese consumers are created waves with complaints about unsatisfactory after-sales service they received from Acer.<\/p>\n

One of the consumers, surnamed Qin, said that when his Acer laptop computer did not work properly, he called Acer's after-sales hotline offered on the maintenance card, but was told that the number did not exist. Later he learned that it was because Acer had relocated its after-sales department and only placed the telephone number changes on its website.<\/p>\n

The other consumer, surnamed Ma, complained that his Acer mouse did not work well, but when he went to repair it at Acer, he was told by the after-sales department that they were not responsible for repairing it because he did not have a maintenance registration for the device.<\/p>\n

According to the local media reports, Acer's PR Department has also given ambiguous replies when consumers consulted them about solutions, although they promise that they will try to provide a satisfactory answer within a short amount of time.<\/p>\n","protected":false},"excerpt":{"rendered":"

Local media report that two Chinese consumers are created waves with complaints about unsatisfactory after-sales service they received from Acer.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2],"tags":[],"class_list":["post-677","post","type-post","status-publish","format-standard","hentry","category-news"],"acf":[],"yoast_head":"\nConsumers Complain About Acer's After-Sales Service - ChinaCSR.com - Corporate Social Responsibility (CSR), Business Intelligence, and Sustainability News for China<\/title>\n<meta name=\"description\" content=\"Local media report that two Chinese consumers are created waves with complaints about unsatisfactory after-sales service they received from Acer. 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