{"id":7640,"date":"2010-05-27T03:30:17","date_gmt":"2010-05-26T19:30:17","guid":{"rendered":"http:\/\/www.chinacsr.com\/en\/?p=7640"},"modified":"2010-05-27T15:28:48","modified_gmt":"2010-05-27T07:28:48","slug":"china-to-implement-regulations-on-tourist-complaints","status":"publish","type":"post","link":"https:\/\/www.chinacsr.com\/en\/2010\/05\/27\/7640-china-to-implement-regulations-on-tourist-complaints\/","title":{"rendered":"China To Implement Regulations On Tourist Complaints"},"content":{"rendered":"<p>The China National Tourism Administration has announced on its official website that the Regulations on Tourist Complaints Handling will be put in force from July 1, 2010.<!--more--><\/p>\n<p>According to the document, the statute of limitation for tourist complaints will be extended to 90 days, 30 days longer than the trial Interim Regulations on Tourist Complaints.<\/p>\n<p>On receiving complaints from tourists, the related tourism quality supervision departments should handle these within five working days, while respondents should make a written reply in ten days after receiving notices. The complaints handling body should issue a \"tourist complaint mediation letter\" if the complainant and respondent have reached a mediated agreement in 60 days; if not, complainants could apply for arbitration or file a lawsuit.<\/p>\n<p>The document also has provisions about the use of a travel agency quality bond in case tourists are stranded. If there is loss of tourists' prepaid expense or if  tourists are stranded due to a travel agency's behavior, the agency should pay the costs of transport, accommodation or a return trip in a timely manner. If tourists can not reach a mediated settlement with an agency, the complaint handling body can make the decision to transfer the agency's quality bond  to compensate the tourists, or it can make a suggestion to the tourism administrative department on the transfer of the quality bond.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The China National Tourism Administration has announced on its official website that the Regulations on Tourist Complaints Handling will be put in force from July 1, 2010.<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[7],"tags":[1266,1569,6340,128],"class_list":["post-7640","post","type-post","status-publish","format-standard","hentry","category-consumer","tag-arbitration","tag-complaint","tag-mediation","tag-tourism"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.2 - 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