New CAAC Report Shows Air China Receives Most Complaints
This week the Civil Aviation Administration of China (CAAC) released a report regarding problems in China's aviation industry in the third quarter of the year.
The report shows that Air China received the most complaints during this period.
CAAC's report is based on three indices, namely, irregular flights, incorrect luggage transfer and passenger complaints.
Of the three indicies, Air China ranked first on both irregular flights and passenger complaints, which numbered 13511 and 35, respectively.
The report also says in the third quarter, 80.29% of China's flights ran on-time; the rate for luggage transfer mistakes was 2.04 per 10000; and for passenger complaints the rate was 0.025 per 10000.
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In conjunction with Starwood celebrating the signing of its 100th hotel in Greater China, Sheraton Shanghai Hotel and Residences, Pudong and Four Points by Sheraton Shanghai, Pudong had their own unique way of sharing this milestone by lending a helping hand to the children in the Shanghai Children's Medical Center in Pudong to build up their small "Sheraton Love" library.
China
Sourcing News
March 14th, 2007 at 9:10 pm
Air China is not sincere nor honest when dealing with their customers. We supposed to get our luggage on 13 March 07 from Beijing. Unfortunately there are excess luggage from others and due to the bad communications internally, our luggage have been put into another flight the next day and we have to wait for additional 1 hour to make a complaint when we arrived in Kuala Lumpur International Airport. After that we were told to wait for the delivery personnel to send in the next day from KLIA at 5 p.m., unfortunately we are still waiting for him after 9 p.m.
This shows how bad Air China treated their customers. I will try not to take Air China if I have a choice. I am wondering how can they handle Olympics visitors in 2008???