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CECC Forms Special Committee To Strengthen Self-Discipline Among Electronics Enterprises
December 27, 2005 |
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The China Electronic Chamber Of Commerce (CECC) has been approved by the Ministry of Information Industry (MII) to form the Consumer Electronics Product After-Sales Service Special Committee to ensure the successful implementation of consumer-friendly policies.
Wang Yaoguang, deputy director from the Human Resources Division of MII, says that with electronic goods entering millions of households, after-sales service for these goods has become an issue of wide concern.
The purpose of setting up this special commission is to enact comsumer-friendly guarantees and help decrease complaints from consumers.
According to Wang Ning, a deputy at CECC, the new commission will focus on five major areas: coordinating with the concerned government departments in revising guarantee policies; setting up standards for consumer electronics makers' after-sales services; receiving, analyzing, and replying to consumers' complaints; making qualification standards for the repair sites; and settling disputes in a fair manner.
22 enterprises including Lenovo, Tsinghua Tongfang, Founder, HP, Sony, TCL and Canon have joined the commission and have become the first group of members.
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I really need help i buy last month from tradeef.com electronic store they send me invoice how much i have to pay i wire transfer the money later after couple weeks when i ask were are my products they tell me that i have to pay customs fees because they put merchandise as gift and customs now have packages and to release that i have to pay tax thing that never was mention before and are company responsibility now i don't got my items and they don't refund my money either, i need to know what i supposed
I have the same problem as Abel DeArmas they rob us all.
In my case, they stopped any communication after they received money.