The China Electronic Chamber Of Commerce (CECC) has been approved by the Ministry of Information Industry (MII) to form the Consumer Electronics Product After-Sales Service Special Committee to ensure the successful implementation of consumer-friendly policies.

Wang Yaoguang, deputy director from the Human Resources Division of MII, says that with electronic goods entering millions of households, after-sales service for these goods has become an issue of wide concern.

The purpose of setting up this special commission is to enact comsumer-friendly guarantees and help decrease complaints from consumers.

According to Wang Ning, a deputy at CECC, the new commission will focus on five major areas: coordinating with the concerned government departments in revising guarantee policies; setting up standards for consumer electronics makers' after-sales services; receiving, analyzing, and replying to consumers' complaints; making qualification standards for the repair sites; and settling disputes in a fair manner.

22 enterprises including Lenovo, Tsinghua Tongfang, Founder, HP, Sony, TCL and Canon have joined the commission and have become the first group of members.

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1. By Abel DeArmas – January 11th, 2010 at 5:48 am

   I really need help i buy last month from tradeef.com electronic store they send me invoice how much i have to pay i wire transfer the money later after couple weeks when i ask were are my products they tell me that i have to pay customs fees because they put merchandise as gift and customs now have packages and to release that i have to pay tax thing that never was mention before and are company responsibility now i don't got my items and they don't refund my money either, i need to know what i supposed

2. By Gilbert Antonius – January 27th, 2010 at 5:59 am

   I have the same problem as Abel DeArmas they rob us all.

3. By Steffen – February 26th, 2010 at 4:06 pm

   In my case, they stopped any communication after they received money.

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