China Consumers' Association has published a report of China's civil aviation situation and unveiled eight problems of the aviation industry.
The report lists consumers' biggest gripes, including problems with tickets, food and flight delays. According to the report, 27% of consumers complain that the commission for air tickets is too high, and it is unreasonable for some special tickets not to have available refunds.
More than 40% of consumers say that the food prices at airports are not reasonable. 14% of consumers say they have encountered flight delays and 22% of them are not satisfied with the service after the delay, because airlines companies can't offer details for the delay in time. Other problems that consumers report include the changing of plane types and selling more tickets than the available seats.
In August and September, CCA united 10 provinces and cities to conduct this evaluation and 4507 consumers took part in this survey. CCA calls on airline companies to create public flight delay information check systems as soon as possible, and suggests that they should make a standard for compensation also.
