Weekly CSR Email Newsletter
CSR Assessments and Training in China!Compliance and Sustainability are two sides of the same coin, and businesses must keep their suppliers aware of key concepts to ensure that a business maintains best practices in China. Clear goals, ethics and mission starts with YOU! Find Out More Here.
Distribute Press Releases To Chinese Media!Getting your company's message to journalists is important in China and ChinaNewswire.com can assist you in English-language releases and Xinwengao.com can provide Chinese-language distribution services. Corporate press releases are the most cost-effective way for you to connect with your customers and stakeholders in China!
• Green Building China 2009 @ Beijing - 2009/11/04
Let us work with you in China to manage your email marketing campaigns, loyalty marketing programs, email newsletters, and digital marketing efforts while we improve your email deliverability in China. Our software and staff can help your company stay #1! Visit XZList.com
Chinese Hospitality Industry Faces Unified Service Etiquette Standard
October 17, 2007 |
Print
| 
Email
| Category: Labor
The China Tourist Hotel Association will soon launch a new criterion, in which it will offer a set of practical training standards for the regulation of the service etiquette of China's hospitality industry and creation of a civilized and professional hospitality image.
News from the website of CTHA is that the rule is titled "Chinese Hospitality Industry Service Etiquette Criterion (Trial)", and is the first of its kind in China's hospitality industry. Based on extensive investigation and research, it has reportedly not only summarized the experience of China's hospitality industry, but also drawn lessons from the success of renowned international hotel groups. It consists of 30 chapters and a total of 174 clauses.
The new rule has four main characteristics of wide applicability, emphasis on the training of aesthetic feeling of operation service, high pertinence to the present times and embodiment of harmony in serving clients. It is applicable for hotels of different types, sizes, classes and management styles. It trains hotel staff how to bring pleasure and sensual aesthetics to guests through the way they speak and behave.
In addition, hotel staff will better serve the clients during the upcoming 2008 Beijing Olympic Games and 2010 Shanghai Expo. The rule also focuses on giving full respect to clients and attaches much importance to the communication between a hotel and its clients instead of mechanically serving them.
It is expected that an overall harmony within a hotel can be created through the harmonious service offered by the hotel staff with this new standard.
Rate this page: 
Loading ...Leave A Comment:
-
Energy & Cleantech
-
Environment
- PepsiCo Opens First Overseas 'Green' Plant In China
- Chinese Official Suggests Abolishing Disposable Wooden Chopsticks
- Retail Markets In China Face Punishment Over Substandard Plastic Bags
- China First Heavy Industries Fined For Infringement Of Environmental Rules
- Energy-saving Lamps For Low-income Households In Shanghai
-
Giving
-
Law & Order
- China Campaigns Against "Cultural Irregularities" On The Internet
- Beijing Sogou Sues Tencent Over Unfair Competition
- Google China Blamed By CCTV For Vulgar Content
- Beijing Will Adopt Real Name Registration For Website Editors And Publishers
- Retail Markets In China Face Punishment Over Substandard Plastic Bags
-
Viewpoints
- Companies Can Help In The March Towards Better Consumer Rights In China
- CSR Review: Companies Have More Opportunities To Develop In China
- How Far Can Chinese Companies Take Corporate Social Responsibility?
- CSR Review: Companies Focus On Sustainability In China During Downturn
- Global Financial Woes May Impact Corporate Social Responsibility In China
Copyright 2003-2009 ChinaCSR.com. All Rights Reserved.
If you would like to syndicate these articles and posts, please utilize the RSS feed for this online publication, which provides a brief summary of each post with a link back to the original article. Posting of any other part of the articles or posts on this website, in whole or in part, is expressly prohibited without express written permission from BDL Media.
