MII: Telecom Service Quality Complaints Increased 15.3% In Q4 2007

February 4, 2008 | Print | Email Email | Category: Consumer

Share this article:
  • LinkedIn
  • del.icio.us
  • Technorati
  • StumbleUpon
  • Digg
  • SphereIt
  • MySpace
  • Live
  • Google Bookmarks
  • Facebook
  • NewsVine
  • YahooMyWeb
  • IndianPad
  • Slashdot
  • Yahoo! Buzz

The latest report released by China's Ministry of Information Industry on the quality of telecom services in the fourth quarter and the whole year of 20007 shows that during the period, complaints on communications quality and charges declined, but there were 15.3% more complaints on the quality of telecom services in China.

There were 2637 complaints about service quality in the fourth quarter of 2007, increasing by 15.3% compared with the last quarter. The main problems include the inconvenience in using service hotlines and the incapability of telecom staff in solving problems.

In 2007, MII received a total of 28223 complaints on telecom service. In the fourth quarter of the year, the user complaint rate was 7.04 of every one million users, which was a slight decline compared with the previous quarter. There were 1060 complaints on communications quality, down 5.2% compared with that of the third quarter, of which complaints on inter-network communications quality decreased by 33.1%, and complaints on telecom service charge decreased by 6.1%.


Rate this page: 1 Star2 Stars3 Stars4 Stars5 Stars

Loading ... Loading ...



Leave A Comment:



Inside ChinaCSR.com


Other China News

China Hospitality News:

Air China To Open Beijing-Lhasa Direct Flight

Harbin Welcomes New Five-star Hotel

Ctrip.com Introduces Emergency Assistance Network

Okay Airways To Launch Tianjin-Yanji Flight


ChinaTechNews.com:

Kingsoft's New Online Game Marketing Director Resigns

Taobao.com Sentenced For Pirated Internet Sales In China

Kingsoft, Qihoo 360 Cooperate In Customized Internet Security Services

VanceInfo Buys Hong Kong CRM Firm


ChinaRetailNews.com:

Avon China Investigated For Multi-level Marketing

Tibetan Travel Agencies Expected To Handle Nepal Visas

Ikea To Open Second Beijing Outlet In Daxing

Little Sheep Incorporates Eight Additional Franchisees


ChinaPulse.com:

Daily Flights from Beijing/Shanghai to Istanbul

Be First to Get Our Low Fare Tickets, China to Europe only CNY3,400

Take a Piece of Heaven Home

Super Value Meeting Package–Meeting Package at only RMB488+ per person


SinoLinx.com:

It's Time to Buy American Again (at Motley Fool)

White House concerned about deadly China protest (AP)

Xinjiang riots echo last year's Tibet unrest (AP)

China Muslims Target of Deadly Riots - FOX News


China Newswire:

Understand the 3.5G, LTE and 4G Technologies Which Will Drive Communications Industry Growth over the Next Decade and beyond

Starwood Hotels & Resorts Celebrates the Grand Opening of the Largest Customer Contact Centre in China and Announces "Spg One Million Starpoints Up for Grabs" Promotion

U-Tron (Beijing) And LECC Consulting Group Sign Exclusive Agency Agreement

Live Information Security Certification and Technical Training Classes at Conference Hosted by EC-Council


China Sourcing News:

Chinese Outsourcer Acquires Hong Kong CRM Company

China's U-Tron Inks Agency Agreement With LECC

China's Huawei Opens Lab In Tokyo

CITAC Voices Concern Over U.S.Penalties For Chinese Tires


TechSecurityChina.com:

Kingsoft, Qihoo 360 Cooperate In Customized Internet Security Services

MIIT: Installation Of Green Dam Can Be Delayed For Unprepared Manufacturers

Campaign Launched Against Chinese Internet “Cultural Irregularities”

China Implements Stricter Management Of Virtual Currency


ChinaWirelessNews.com:

Huawei Opens LTE Lab In Japan

China Mobile BJ: Mobile Phone Numbers Portable For Three Brands

Huawei Wins Contract From Finland's TeliaSonera

China Telecom Will Close Mobile Phone Dual-mode Card Service