China's Ministry of Information Industry (MII) has published a report about telecom service quality in the first quarter of this year.
MII's report says it received 3789 complaints on telecom service in the first quarter, which was higher than that of the same period last year. Of the total complaints, 426 were about communications quality (declining by 1.8%), 1132 about service quality (up by 78%) and 2222 about fees (increasing by 186.7%).
MII says that 99.9% of these complaints have been solved.
In addition, MII says that new headway has been made in improving telecom service quality with the joint efforts of concerned government departments. However, there are still many problems such as lack of transparency in service fees and unilateral alteration of operation patterns by provincial telecom operators.
MII calls on telecom service providers to strengthen their awareness of network security and social responsibility and duly implement relevant industry regulations. At the same time, it reminds consumers to better know about their needs before choosing a telecom service and to understand the contract clauses of their service providers.
