ChinaCSR.com logo

Corporate Social Responsibility & Sustainability in China

Corporate Social Responsibility in China

Chinese Internet Users Angrier About Online Services

April 20, 2015
-
Consumer, Law & Order

The Internet has expanded into so many areas of Chinese life, and with that infusion has come more complaints from netizens over standards of service.

Consumer complaints during the first quarter of 2015 for Internet shopping increased by 174.4% year-on-year to 24,100 cases, according to statistics published by State Administration for Industry and Commerce of China.

The State Administration revealed that China's nationwide industry and commerce administrative units received a total of 1.701 million consumer complaints, reports and inquiries in the first quarter of 2015, representing a year-on-year increase of 18.7%.

During the reporting period, consumer complaints saw a year-on-year increase and complaints related to service saw a significant growth. The industry and commerce administrative units reportedly received 266,000 consumer complaints, a year-on-year increase of 8.6%. Of those complaints, service consumer complaints increased by 17.8% year-on-year to 111,000 cases; while product-related consumer complaints increased by 3%.

Among service consumer complaints, Internet shopping complaints accounted for the largest part and with the fastest increase. The top three complaint categories were Internet shopping, which reported 24,100 cases and accounted for 21.8% of total service consumer complaints; resident services, which reported 14,000 cases and accounted for 12.6%; and telecom services, which reported 13,000 cases and accounted for 11.6%.

The State Administration said that they will investigate and punish acts that disturb the market order, enhance network market supervision, and handle legal provisions to protect Chinese netizens.

Tags: customer complaint, e-commerce, Internet, Internet shopping, mobile, online shopping, product quality, SAIC, State Administration for Industry and Commerce, statistics, website, wireless

Readers also read this:

Green Manufacturing Is Zoomlion's Sustainability Promise

May 26, 2022

AXA Pledges Support For WWF's Earth Hour

April 23, 2022

Vitasoy Donates Beverages To Hong Kong Fire Services Department

April 13, 2022

Recognition For Midea Group's Sustainability Efforts

April 2, 2022

Inclusive Work Environment Is Quhuo's Special Delivery Workforce Aim

March 2, 2022

The University of Manchester China Centre Launches Carbon-Neutral Office Program

February 12, 2022
  • About Us
  • Contact Us
  • Corrections and Disclosure Policy
  • Privacy Policy
  • Terms & Conditions
  • 中文
Menu
  • About Us
  • Contact Us
  • Corrections and Disclosure Policy
  • Privacy Policy
  • Terms & Conditions
  • 中文

Copyright 2022 © ChinaCSR.com. All Rights Reserved. A service of Asia Media Network. If you would like to syndicate these articles and posts, please utilize the RSS feed for this online publication, which provides a brief summary of each post with a link back to the original article. Posting of any other part of the articles or posts on this website for commercial purposes created by ChinaCSR.com, in whole or in part, is expressly prohibited without express written permission from ChinaCSR.com. Individual news stories curated from other sources are copyright their respective sources.

Asia Media Network
Posting....